# How do I cancel an item?

> If you need to cancel an item you may be able to do so directly from your Havenly account depending on where your order is in the process   How to cancel an i

Source: https://help.havenly.com/en_us/how-do-i-cancel-an-item-HJKn0weQMx

Last updated: 2026-06-30T14:47:10.649Z

If you need to cancel an item, you may be able to do so directly from your Havenly account depending on where your order is in the process.

1.  Log in to your Havenly account.
2.  Go to My Orders.
3.  Open your order.
4.  Click Cancel under the item.
5.  Select a cancellation reason and submit your request.

When your order is canceled, you'll receive your refund in the form of a Havenly store credit to use on a future purchase. Prefer to receive a refund to the original payment instead? Just let us know, and we'll happily process that for you!

![](https://cdn.kustomerhostedcontent.com/media/5c093d44580107001229d979/643d248fbcdec1be30b4f0b29589be73.gif)

  

  

**When can I cancel?**

Orders typically begin processing within 1 to 2 hours after they are placed.

**Before processing begins:** The Cancel button is available and you can cancel immediately for a full refund.  
**After processing begins:** The Cancel button is no longer available and self-service cancellation is no longer possible.

  

Please note that **custom and made-to-order items cannot be cancelled** once processing has begun, regardless of shipping status.

  

**I don't see the Cancel button**

If the Cancel button is no longer visible, your order has entered processing. However, if the item has not yet shipped and is not a custom or made-to-order product, we may still be able to request a cancellation from the vendor on your behalf. Contact our Customer Support team and we will reach out to the vendor. You will receive an update within 24 to 48 hours.

Approval depends on whether the item has shipped, how far along it is in fulfillment, and the vendor's cancellation policy. If the item has already shipped, cancellation is generally no longer possible.

  

**If your cancellation is approved**

You will receive a full refund for the cancelled item. Refunds are typically issued as Havenly Store Credit. If you prefer a refund to your original payment method, just let us know when you reach out.

  

**If your cancellation is not approved**

If the item has already shipped, you may still be eligible for a return after delivery. Return eligibility and any applicable fees depend on the seller's return policy.

  

**Can I cancel only one item?** Yes, eligible items can be cancelled individually before processing begins.

  

**Will I get a refund?** Yes, successful cancellations receive a full refund. Custom and made-to-order items are non-cancellable and non-refundable once processing has begun.